After a detailed program evaluation, we re-engineered the franchise’s print management program to meet 100% of its needs. Program changes included:
- To alleviate the issues associated with missing or late deliveries, Dexter Solutions provides both the corporate and franchise locations with real-time tracking so all parties can verify the location of packages. A dedicated service team is also available to corporate and franchise stores to provide updates on deliveries. Stores can specify the shipping method to be used so its orders arrive when desired.
- By re-engineering the franchise’s collection of printed items, product spec standards were put in place to ensure consistency across all locations and items.
- Custom technology was developed to prevent errors in pricing. A live, direct connection now links the corporate database with Dexter. This link streamlines the ordering process for franchisees by making pricing updates easy and quick. Franchisees are offered the option to print products with either current or future pricing ensuring that only the most accurate pricing is used.
- The search feature has been made useable by searching both the product titles and the product descriptions for keywords.
A Better Client Outcome
Our managed print program and custom menu technology solutions allowed the client to provide its desired level of service to its locations. Seasonal or promotional items are now made available for a specified date range, and at the end of this range automatically made dormant. The franchise can now guarantee franchisees three-day production timeframes for custom items. The program has successfully saved the client 10% annually on its print spend and greatly reduced the necessary involvement of the corporate office as well as reduced administrative time required by the franchisees.