Marriott International, a hospitality brand with 3,900 properties worldwide, was seeking a qualified partner to manage and warehouse inventory for its Marriott Rewards loyalty program. Its program was being complicated by manual order-entry and inventory management.
After touring the existing distribution center, program requirements were identified, and the program management was assumed by Dexter Solutions. Staff training was implemented to familiarize Dexter Solutions’ team with the uniqueness of the loyalty program. Inventory management, order-entry, product tracking, and detailed reporting are now performed at Dexter Solutions’ facility in Memphis, Tennessee. Account Managers work with Marriott representatives to ensure that both parties stay informed and up-to-date with the program. The successful program transition resulted in an on-time program launch and little-to-no disruption for the customer.
Fulfillment & Distribution